FAQs
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| Below are some of the more common frequently asked questions from our customers. If you do not find the answer you are looking for and have any question at all for us please do not hesitate to contact us. If you have a question and would like us to call you please just click here. |
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Is there a minimum/maximum transport booking?
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There is no minimum/maximum transport booking with Johor Transport. The minimum transport booking therefore is one way trip (1) of any of our land transport service. You may place more than one transport booking or you may have multiple bookings transaction for all your travelling needs. |
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What are your transport options and charges?
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Our Singapore Johor private limo taxi transport service options and charges are designed and specialised in sending all our customers throughout all areas in Singapore and Peninsular Malaysia at the upmost comfort and safety level. You can view the transport options and charges by selecting your vehicle model, pickup point, drop off point, extra pickup / drop off, and other extra options customer requires. |
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What are your payment options?
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| We take payment using the following options: |
Preferred:
- Paypal
- Credit/debit card including Mastercard
- Visa and American Express
Also Available:
- Fund Transfer (Singapore & Malaysia local banks, cleared funds before 15 days transport service are to commence)
- Cheque (cleared funds before 15 days before transport service are to commence)
- Cash (available in Singapore dollars-SGD and this option applies for ad-hoc transport orders only)
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How is the process and charges of ad-hoc transport booking?
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The cut off time for transport bookings to be processed for next day delivery is 6pm. Transport bookings received by us after 6pm will be processed on the next working day (We operate everyday). |
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Ad-hoc transport bookings after the cut off time have to be specially make via call/whatsapp at +6014-822 2288. |
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Ad-hoc transport booking price is usually slightly higher which is depending to availabilities and seasons. |
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Case Scenario for "transport booking after cut off time":
As we have mentioned, ad-hoc transport bookings needed after the cut off time have to be specially make via call/whatsapp. What if customer place on an order online at 8pm, where the transport service needed to commence on the 8am next day, more than likely no transport will be provided, and the payment will be fully refunded to you within 7 working days, follow by the refund banking details instruction provided to us thereafter. |
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Are your card processing methods secure?
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Card transactions are processed by Paypal secure servers. Johor Transport do not capture card details on our site. Johor Transport do not retain your card details in any format. |
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How do I know if my order has been received?
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You should receive an automatic email confirmation from Johor Transport once your payment has been processed and a confirmation from Paypal to confirm a successful transaction. If you do not receive any type of confirmation via email and are concerned if we have received your order please call/whatsapp us immediately at +6014-822 2288 or email us at info@johor-transport.com, we will check if we have received your transport booking. |
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What if the transport booking doesn't delivered as expected by the transport service provider?
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Case Scenario for (you do not receive your transport service as expected):
If customer place on an order of 11 seaters GRAND MPV, where the vehicle arrives is a 7 seaters SMALL MPV, there is an option for courtesy discount by discussion with Johor Transport operator. Otherwise, the customers can also choose to reject the transport service and the payment will be fully refunded within 7 working days (we operate everyday), follow by the refund banking details instruction provided by customer thereafter. |
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Case Scenario for "you do not receive your transport service as expected":
If customer place on an order of 7 seaters SMALL MPV, where the vehicle arrived is a 7 seaters LUXURY MPV, customers can choose to enjoy the free upgrade at no extra charges. |
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Case Scenario for "you do not receive your transport service on time":
A grace period of 15 minutes is usually allowed for both the driver and passenger(s) as there are many unforeseeable events on and off the road. If customer book the transport service to commence at 8am, where the vehicle arrives later then the grace period (8:15am), on whatsoever reasons (delayed by either country's immigration clearance , traffic jam, vehicle breaks down and etc), there is an option for courtesy discount by discussion with Johor Transport operator. Otherwise, the customers can also choose to reject the transport service and the payment will be fully refunded within 7 working days (we operate everyday), follow by the refund banking details instruction provided by customer thereafter. Likewise, if the transport vehicle arrives 15 minutes earlier than expected, you can choose to start the trip immediately or keep the driver ready until the travelling time to commence. |
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Case Scenario for "you do not receive your transport service on time":
In order to enjoy our Singapore Johor private limo taxi transport service, you need to make sure your phone is on standby during the travelling time. In the events where the lateness is caused by customers could not be contacted via mobile by the driver on site ( mobile battery flat, no international roaming, no reception, no answer or have something on), there will be a waiting charge of SGD20 per hour (start counting after the 15 minutes grace period for non-airport pick up/ 30 minutes grace period after flight landed time for airport pick up). |
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In any of the unlikely event that a problem occurs, or you do not receive your transport service as expected, please call/whatsapp to Johor Transport immediately at +6014-822 2288 or email Johor Transport at info@johor-transport.com and we will track your transport bookings immediately. |
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What if transport booking details doesn't tally as provided by the customer?
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Johor Transport operators will need your cooperation to always double check the booking details before you making a transport booking. In the events where the number of passengers is more than the details from the transport booking, we have the rights to reject the additional passenger(s) from coming on board or to apply a courtesy charges on the additional passenger(s) by discussion with Johor Transport. |
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When Johor Transport have no better options and have to cancel the transport service to you simply because it is impossible for the vehicle to accommodate the additional passenger(s), no refunds will be provided. |
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What is your privacy level when using our transport service?
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Johor Transport is a professional limo Singapore Johor private limo taxi service provider that highly committed to deliver customer service and good business ethics. Johor Transport operators do not disclose customer's information to third parties. We nurtured our staffs in all levels with good values and provide intense training to them. |
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How do I receive a tax invoice?
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Your tax invoice is normally sent to you by the email address you have provided, please request to us in the extra note during your booking if you need a hardcopy. |
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What if I want to cancel the transport order?
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Transport service booked on Johor Transport website are supplied in good faith. However, if you order the wrong trip, you can call/whatsapp to Johor Transport immediately at +6014-822 2288 or email Johor Transport at info@johor-transport.com for cancellation and refund 7 days before the travelling time, otherwise no refund will be provided. |
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What if I need to change/adjust the travelling time?
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The cut off time of make amendments to the transport order is 72 hours before the travelling time. As we know, transport service provided to you is scheduled, managed, and involve many resources to make it happens. However, if you really have to change/adjust your travelling time, you can call/whatsapp to us immediately at +6014-822 2288 or email us at info@johor-transport.com to make amendments at least 72 hours before the travelling time. Ad-hoc request to change/adjust travelling time after the cut off time will be based on the availability. |
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How long does it take you to reply to my email?
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We receive many emails from our customers everyday however we endeavour to manage with each one as they arrive. Sometimes if we are really busy it takes a little longer but in the most cases you will receive a response the same day. We will always respond to your email within a maximum of 1 working day even if it is only to acknowledge your email and advise you that we are still dealing with your enquiry or query. |
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I need to talk to the operator as I not sure how to make the transport booking in this website.
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For any other enquiries, you can use our real time chatting tools in our main page to ASK our operator directly during our office hours (8am - 8pm). Otherwise, you may call/whatsapp to Johor Transport at +6014-822 2288 or email Johor Transport at info@johor-transport.com. |
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